At our company, we recognize that there may be situations where you need to make changes to your order. We’re committed to assisting you with these requests, but it’s important to note the following guidelines:

Order Modifications:

You can modify your order as long as it hasn’t entered the packing process. To request any changes, please get in touch with us within 12 hours of making your payment. Once your order has moved into the packaging and shipping phase, we regret that we won’t be able to accommodate any further modifications.

Cancellation:

If you wish to cancel your order, please contact us within 12 hours of placing it. Once your order status has been updated to “Packing,” we won’t be able to process cancellations. We value your satisfaction and are always available to assist with your inquiries and concerns.

Order Modification Details:

Adjusting Shipping Address: If you need to revise your shipping address, please follow these steps:

1. Contact us via email at support@urbanplantnook.com before your order reaches the “Packing” status.
2. Provide us with the updated and complete shipping address details.
3. We’ll make the necessary adjustments to ensure your order is delivered to the correct address.

Other Modifications: For any other order modifications, please contact us via email at support@urbanplantnook.com before your order is marked as “Packing.”

Please take note of the following important points:

• Once your order status has been updated to “Packing,” we won’t be able to make any further changes to the shipping address.
• We cannot issue refunds or reshipments for parcels that aren’t delivered due to incorrect shipping addresses provided by customers.

If you require any assistance or have inquiries, please don’t hesitate to reach out to our dedicated support team at support@urbanplantnook.com. We are here to assist you and ensure your satisfaction.