At our company, we recognize that there may be situations where you need to make changes to your order. We’re committed to assisting you with these requests, but it’s important to note the following guidelines:
You can modify your order as long as it hasn’t entered the packing process. To request any changes, please get in touch with us within 12 hours of making your payment. Once your order has moved into the packaging and shipping phase, we regret that we won’t be able to accommodate any further modifications.
If you wish to cancel your order, please contact us within 12 hours of placing it. Once your order status has been updated to “Packing,” we won’t be able to process cancellations. We value your satisfaction and are always available to assist with your inquiries and concerns.
Adjusting Shipping Address: If you need to revise your shipping address, please follow these steps:
Other Modifications: For any other order modifications, please contact us via email at support@urbanplantnook.com before your order is marked as “Packing.”
Please take note of the following important points:
If you require any assistance or have inquiries, please don’t hesitate to reach out to our dedicated support team at support@urbanplantnook.com. We are here to assist you and ensure your satisfaction.
Please take note of the following:
Winter Protection is essential for orders in areas with daytime temperatures below 50°F. If temperatures plummet below 0°F, we'll postpone shipping until conditions improve, and we'll notify you accordingly.
Orders lacking Winter Protection may be canceled if temperatures in your area dip below 50°F.
Without "Winter Plant Shipping Protection," we cannot offer refunds or replacements for cold-related plant damage. Your plant's well-being is our priority.
