Shipping & delivery

Shipping within the USA:

At UrbanPlantNook, we provide nationwide shipping services. Utilizing specially designed plant packaging, we expedite the delivery of plants across the country. Through rigorous testing and refinement, we have developed a winning formula to ensure the highest quality plants upon delivery.

We’ve established reliable partnerships with USPS to facilitate the delivery of plants throughout North America. We are so confident in these partnerships that we guarantee your plants will arrive in excellent condition.

Order Processing:

We maintain year-round shipping, unaffected by local weather conditions. Typically, your order is processed within 2-5 business days from the date of your order placement. Once we’ve shipped your order, you will promptly receive an USPS Tracking Number to track the delivery progress in detail.

Shipping Fees:

Our shipping fees are straightforward. At checkout, you will be charged a flat rate of $9.99 for all orders, regardless of their size and location in the United Stated. However, we also have a fantastic offer: if your order total exceeds $50.00, you qualify for free shipping.

  • Flat Shipping Rate $9.99 for order under $49.99
  • Free shipping for order more than $50.00

Note: If your order is $50.00 or above, please choose the free shipping method during the checkout process.

Delivery Timeline:

Your parcel is expected to reach your doorstep within a span of 7-14 working days. It’s important to note that the precise delivery timeframe depends on the USPS Delivery Schedule, over which we have limited control. However, rest assured that as soon as your order is dispatched, you will receive a USPS Tracking Number for real-time monitoring.

Shipment During the Winter:

If your region experiences cold temperatures below 50°F, consider our “Winter Plant Shipping Protection” to safeguard your plant from cold-related damage.

Please take note of the following:

  • Winter Protection is essential for orders in areas with daytime temperatures below 50°F. If temperatures plummet below 0°F, we’ll postpone shipping until conditions improve, and we’ll notify you accordingly.

  • Orders lacking Winter Protection may be canceled if temperatures in your area dip below 50°F.

  • Without “Winter Plant Shipping Protection,” we cannot offer refunds or replacements for cold-related plant damage. Your plant’s well-being is our priority.

Our Guarantee:

We take meticulous care in packaging our plants to ensure they arrive in pristine condition. Every plant comes with a 7-day guarantee, providing coverage in case it arrives damaged. If you encounter any issues with your order, please don’t hesitate to reach out to us via email: because we will send you a replacement plant or offer a refund. 

In order to qualify for a replacement plant, we kindly request to send images of the damaged plant within 7 days from the date of receipt. This is essential for our internal quality control processes.

We stand firmly behind our products and aim for your complete satisfaction. When you purchase plants from UrbanPlantNook, you can do so with confidence, knowing that your purchase is risk-free.

For more detail about our return & refund policy, please check this link:

International Shipping:

As of now, we are only able to provide shipping services within the United States.